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So are these controls in place, and best efforts being made at Skype? Unfortunately, it doesn’t seem so. In the world of healthcare, it is well known that controls such as auditing, backups and breach reporting are extremely important, and that organisations should always make the best efforts to ensure privacy through applying measures in both administration and technology that prevents unauthorised or inappropriate access or use.

There is no specific Service Level Avalability for Skype, so quality cannot be guaranteed.

Skype does not provide audit trails or notifications in case of a breach, which can therefore go completely undetected.

Data can be monitored via digital wiretapping, if required, by government organisations.

Skype has the rights to data that is transmitted, & can review the data at it’s own discretion.

However many have questioned whether Skype can be used, securely and confidentially, in the world of healthcare, and whether it meets the strict requirements for data storage and sharing in the NHS and UK Healthcare sector, alongside whether the quality of service required for effective remote consultations can be met.īy simply viewing the easily accessible terms, conditions & policies of Skype, there are quite a number of points that should raise some red flags regarding security & usage in healthcare:

Many of the appeals for using Skype in Telemedicine include it’s familiarity, simple access, and the fact that it is free.

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This free platform provides a simple way for people to meet face-to-face, without the need for installed equipment, subscription to services or the purchase of Video Conferencing systems. Skype is a VoIP service that has become so familiar to many in the digital world, with over 300 million users regularly making and receiving calls within the platform.

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